Step Six: Handling Emergencies
One of the most logical reasons for outsourcing or hiring a team is making sure your business can carry on without you, in case of emergencies. This is where your Company manual should come in handy.
Your master copy should contain full contact information on all members, as well as your own complete contact information. It should also lay out who takes over in case of emergency. (Make sure they know they are going to do this – and that they are trained!)
The best team should be able to run like clockwork – even if you’re in a deep coma after getting struck on the head with a chunk of ice from the dread planet Nibiru (okay, there’s no such place ... unless you're a Klingon... but you get my point!)