Section 10: Your Virtual Team
Step 7: Creating Trust
Step Seven: Creating a “Climate of Trust”
This brings us to another absolute team essential: Creating a climate of trust.
If you keep everything “secret” from your team, and don’t let the left hand know what the right hand is doing, you’ll be up the proverbial creek if something happens to you and you don’t have one person lined up and ready to temporarily take over. The same can happen if only you know who is responsible for each part of a project, or who is involved.
You can run your business this way – but do make sure you have detailed instructions in your Manual—that you designate someone to run your business while you’re out for the count, and that the right people know how to get in touch with your designated representative.
Creating a climate of trust entails so much more than simple organization – but having things run easily, clearly, and simply goes a long way towards ensuring that climate.
Assign people clear roles. Recognize their strengths – assess their unique skills and ability mix when you first interview them. And then let them get on with the job.
Once your team is in place, don’t micromanage. That’s not what you created a team for. You wanted more freedom to do more important things than figure out how to set up your automatic affiliate payments on PayPal when your VA (the one you hired to save you time) is perfectly capable of doing that for you.
Making your processes and company culture challenge-oriented rather than blame-oriented will help lift anxiety, fear, stress, jealousy and a whole host of other negatives off your team members’ shoulders.
Focusing on the problem and looking for the best solution helps your team avoid finger-pointing and “blaming and shaming” each other. Also find out what challenges your team is facing with your projects, and take steps to solve it. Rather than giving someone a raise to “keep” them in a difficult role, consider buying them software that helps them automate the step they are finding difficult.
If a particular type of task always takes twice as long to complete, either split the task between two people or reassign it. Before you do this, however, see if the two of you can figure out where the problem lies.